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Next-Day Delivery Available For Most Items If Ordered Before 15:00

Public sector organisation, school, college, or university? Pay in 30 days - Call 01945 463434 or 07876 201288

Have A Query? Call Now: 01945 463434 or 07876 201288

FAQs | Print Finishing Equipment & Document Supplies | Elmstok UK

Frequently Asked Questions (FAQs)

Welcome to Elmstok's FAQ section. Find answers to the most common questions about our print finishing equipment, document presentation supplies, delivery options, returns, and more.


About Elmstok

What does Elmstok specialise in?

We supply high-quality print finishing equipment and document presentation products. Our range includes binding machines, laminators, Xyron adhesive applicators, guillotine cutters, booklet-makers, folding machines, creasers, multi-finishers, and accessories tailored for businesses, schools, and print professionals.

Are your products suitable for commercial use?

Yes. We stock industrial-grade machines as well as compact, office-friendly options. Whether you are a commercial printer, school, or small business, we have solutions to meet your needs.


Ordering & Payments

How can I place an order?

Orders can be placed directly through our website. Simply browse, add items to your basket, and checkout securely online (it is very rare, but any issues that may occur during this process then please do not hesitate to call or chat to us).

What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, and bank transfers. Trade credit terms are available for approved business, government, and educational (i.e. schools, academies, colleges, universities, etc.) customers.

Can I get a quote or invoice?

Yes. You can request a formal quote by contacting our sales team at sales@elmstok.co.uk.


Delivery & Shipping

Do you offer free UK delivery?

We regularly offer online discounts and deals, including Free UK Mainland delivery from time to time (keep a look out via our website!). We may also be able to provide free shipping on selected orders - please contact us direct with your requirements.

How long does delivery take?

In-stock items are typically delivered within 1–3 working days. Items that may be out of stock, can vary depending on product type (please contact us for POA items). Delivery estimates are provided at checkout.

Do you ship internationally?

Yes. Please contact us for a custom shipping quote if you are based outside of the UK. Simply provide details on what you are looking to purchase, including quantity, as well as your Country and Area-Code so that we can provide the most accurate shipping cost options.


Returns & Warranty

What is your returns policy?

You may return unused items within 14 days of delivery. However, there is a 30% handling charge for if items are incorrectly ordered as well as extra delivery/collection costs.
Some products (including customised and special-order items) may not be eligible for return unless faulty.

Is there a warranty on equipment?

Yes. Most new machines include a 1-year (i.e. 12 months) manufacturer’s warranty. Some industrial models may have extended warranties — see individual product listings or contact us for more details.

For ex-demo, pre-owned (i.e. used/second-hand), refurbished products then any warranty provided is at the discretion of the seller (please contact us for more details).


Product Support

Do you offer installation or training?

We can arrange onsite installation or training for selected products. Get in touch for a quotation.

How do I know which machine suits my needs?

Our team is happy to advise you based on volume, budget, and application. Contact us for a free consultation.

Can I get replacement parts or consumables?

Yes. We stock a large range of consumable supplies and replacement spare-parts, including document-binding, laminating pouches and roll-film, guillotine/trimmer cutter blades/knives, Xyron-adhesive and much, much, more. Search by machine or ask us directly.


Contact Us

How can I reach Elmstok?

📧 Email: sales@elmstok.co.uk
📞 Phone: +44 (0)1945 463434
📍 Or use our Contact Page

What are your business hours?

Our offices and warehouse is open Monday to Friday, 8:30AM – 5:00PM (UK time).

We also offer a 24-hour service, for if you have any urgent questions or require any other type of help. Call +44 (0)1945 463434 or +44 (0)7876 201288.

Alternatively send us a message via our online chat, or email sales@elmstok.co.uk, where we can get back to you within 10-hours.

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Need More Help?

If your question isn’t covered here, please contact us and we’ll be happy to assist!